Any doubt about our services?
What is included in the room rate?
Room rates include: parking, bike rental, Sky Vision Gold in the room and complimentary wireless internet access throughout the Hotel.
Can I pay by credit card?
Yes, we accept all major credit cards: Visa, MasterCard, Maestro and CartaSi, American Express and Diners.
Is it safe to pay by credit card?
Since all sensitive data is encrypted to keep it protected, the hotel room reservation process is absolutely safe. Your credit card details (number and expiry date) are required to guarantee your reservation. The hotel reserves the right to verify the validity of the credit card prior to arrival by pre-authorizing the price of one night stay, as a guarantee in case of late cancellation or no show. Reservations made with credit cards that are incorrect, invalid or missing details will not be confirmed – and therefore not guaranteed.
How do I know if my reservation is confirmed?
Upon completion of the booking process, you will receive an email confirmation listing the details of your reservation.
How can I cancel/modify my reservation?
All reservations made through our website, except special promotions, can be changed or cancelled by 4pm up until two days prior to arrival without penalty. For all other offers, please refer at all times to the individual cancellation policy.
What happens in case of no show, early departure, late cancellation or changes?
In case of no show, early departure and/or change/cancellation after 4pm of the second day prior to arrival, a penalty of up to 3 nights' accommodation will be charged to the credit card used to guarantee the reservation. For all other offers, please refer at all times to the individual cancellation policy.
What time is check in/check out?
Check in time is 2pm on the day of arrival and check out time is 12pm. If you have any special requests, please notify our staff beforehand- they’ll be delighted to help.
Can we check out in the evening?
Should you require your room after 2pm, please let us know in advance by calling us directly on +39 0422.361770 or sending us an email
Do you have parking facilities? What is the cost?
Private parking is exclusively available to all our guests free of charge.
Do you provide baby cribs in the room? What is the cost?
Yes, when you travel with a baby a comfortable crib can be arranged in the room.
Does the Hotel have smoking rooms?
We do have smoking and non-smoking rooms to satisfy all our guests’ needs. For any special requests, please contact our staff.
Do your rates include breakfast?
Yes, our American buffet breakfast, with a wide choice of sweet and savory items, is included in the rate.
When is breakfast served?
Our signature American buffet breakfast is served every morning between 7.30 am and 11.00am, and can be enjoyed poolside on our magnificent terrace.
Can you accommodate guests with special dietary needs?
In order to meet the special dietary needs of our guests we offer organic and gluten-free products.
Does Best Western Hotel Titian Inn Treviso provide internet access?
Wireless internet access is available in the rooms and throughout the Hotel free of charge for the duration of the stay. Please contact Reception to obtain your password and enjoy limitless, complimentary internet access."
How much do you charge for internet access?
Wireless internet access is absolutely free for our guests at Park Hotel Brasilia.
Do you have laundry facilities?
Yes, Hotel laundry service is available between 7.00am and 10.00pm
Do you have Room Service?
Yes, room service operates 24h, 7 days a week.